On-line Help Desk & Knowledge Base

There is no need to rely on email for support, we have a whole on-line system for you to use, with our support team ready to help you.

You can quickly and easily submit support tickets to a dedicated team. The help desk system sports a range of advanced features that enable us to handle support more efficiently making it a powerful and robust help desk solution for users of the Merlin system.

We make every effort to ensure that your questions or issues are responded to, but only if we know about them. Integrated into every Merlin system we role out, is access to the help desk system.

The Help Desk system provides the perfect means to keep track of progress and any running commentary between our support staff and you. No more searching your email for past responses, it’s all in one place within the help desk.

You can easily change the way you use the help desk system to your own tastes, including your email preferences and time zone.

Knowledge Base

Integrated into the help desk system is the knowledge base database which will provide a wealth of information related to both the Merlin system and general Broker support information.

You can search our built-in knowledge base to find help articles on topics relating to Merlin and general broker practises. We are expanding our database of articles all of the time.

All knowledge base articles are categorised based on their subject matter. Just click on a category heading to drill down to the list of articles you wish to view.

News & Announcements

Keep up-to-date with news and developments relating to the Merlin system. As new features are added to Merlin, we will keep you informed via the help desk announcement system. You will also receive an email every time a new announcement is made, keeping you informed at all times.

Dedicated Support

What good is having a state-of-the-art application if it’s not backed by a solid supporting foundation? This is critical for the success to any service or business solution that is offered in today’s climate.

We have a dedicated team to support Merlin and we are keen to ensure that your user experience is a smooth one. Once you create a support ticket, we can track it’s progress from start to finish, you will also receive email notifications of it’s progress too.